This is an agreement between our users and us (i.e., a legally binding contract). It may change as our business changes, and you agree you will review it and any updates regularly. Your continued use of the App means you accept any changes.
The “App” means the Medmo website and associated mobile application (the “App”).
The App technology is also licensed to third party independent licensed healthcare practitioners (including physicians) so they may connect directly with you. Healthcare practitioners rendering services in such capacity are not Medmo employees or contracting service providers rendering such services at the direction of, under the supervision of or otherwise on behalf of Medmo. We are a technology platform.
Medmo is NOT a healthcare provider. All of the treating healthcare practitioners who license our technology to connect directly with you are independent professionals solely responsible for the services each provides to you. Medmo does not practice medicine, nursing or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession by providers licensing our technology, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Medmo nor any third parties who promote the App or provide you with a link or access to the App shall be liable for any professional advice you obtain from a treating practitioner.
We make every effort to match users with practitioners in their local area, but cannot guaranty their availability on the App or the desired booking date.
No Guaranty of Availability or Service
We are not responsible or liable for any failure, unavailability or inability of a licensee healthcare provider to be able to directly schedule with you via the App, which may because of the unavailability of a practitioner licensee in your geographic area or because of the time frame for or type of requested service. The licensed practitioners operate independently and reserve the sole right to refuse or decline to provide their services to any particular user.
Our technology generates an agreement which you must agree to prior to obtaining a test or service. Users may be required to agree to additional agreements provided by the practitioners before the practitioners will provide services.
Agreement with Practitioners
We will generate an agreement with a practitioner to provide services, generated dynamically through your and the licensed practitioners’ use of our technology. Users may be required to agree to additional agreements and complete forms provided by practitioners before they provide services to the users. We may integrate such third-party practitioner agreements/forms with our App at our discretion, but are not responsible for the content thereof.
Users and practitioners may terminate a service at any time, subject to cancellation and refund policies. Such cancellation and refund policies are at all times subject to change by us prior to your booking a service, with such updated cancellation and refund policies being further reflected in the subsequent service agreement generated through your use of the App.
Terminating a Scheduled Consultation
Users and practitioners are in complete control over whether a service is completed. A user may refuse to receive services from a practitioner and a practitioner may refuse to provide services to a user, even after agreeing to perform the service via the App, in either of their sole judgments. However, the then-current cancellation and refund policy will apply and be binding as deemed incorporated herein.
Practitioners may also terminate a service when they do not feel safe or comfortable because of user conduct or otherwise.
Medmo Does Not Provide Medical or Clinical Advice
Medmo and the App do not give medical or clinical advice. Medmo is not a healthcare practitioner and is not a medical or nursing organization, hospital, healthcare provider, or employer or contracting provider of medical or clinical professionals or services. The App may provide helpful information and functionality to assist you in clinical decision-making or to find and connect with a practitioner App technology licensee. You assume full risk and responsibility for the use of information you obtain from or through the App. Practitioners, and not Medmo, will be solely responsible for the services they independently provide either themselves or through their own owners, employees and/or agents. In addition, we do not recommend or endorse the credentials, quality or qualifications of any practitioners or health-related products, items, or services; however, we make reasonable attempts to verify that facilities have active credentials with healthcare accrediting bodies whenever applicable and as indicated in the App. Medmo is not responsible or liable for any referral or recommendation of a third party, product or supply made by a practitioner.
Information on the App is for Educational and Informational Purposes Only
The App provides information – not medical, clinical, legal, or psychological advice, diagnoses, or treatment. The App may provide helpful health-related information, but it is not intended to substitute for in-person professional advice, diagnoses, or treatment, or your judgment. You acknowledge that all of the information and content on the App is provided “as is” for educational and informational purposes only. You assume full risk and responsibility for the use of or reliance on information you obtain from or through the App.
You are not a patient of Medmo. The advice you receive from your healthcare professional should supersede any information you see on the App. Contact 911 in case of any health emergency. Do NOT use Medmo to schedule a service requiring immediate emergency medical attention.
No Patient Relationship
Your use of the App does not create a patient relationship with Medmo. You should consult with qualified health professionals who are familiar with your individual medical needs concerning your specific medical issues. Never disregard professional advice or delay in seeking it because of information you read on the App.
If you think you may have a medical emergency, call your doctor or 911 immediately. The App is not intended for emergency situations.
We evaluate licensee practitioners in a commercially reasonable manner to attempt to prohibit those we do not want to use the App to connect with you. However, we are not responsible for the conduct of any practitioners who use the App technology, and provide no guaranty or assurance as to their background or experience.
We are not responsible or liable for the conduct of any users of the App, including any services provided by practitioners. Email us at [email protected] to notify of us of inappropriate or illegal conduct or content you encounter on the App.
WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE APP OR OF PRACTITIONERS, OR OF PRACTITIONER’S QUALIFICATIONS OR BACKGROUND. When using the App, you agree you will not cause nuisance, annoyance, inconvenience, or offense to anyone.
In certain instances, we may require you to provide proof of identity to access or use the App, and you may be denied access or use of the App if you refuse to provide proof of identity.
You agree that we may provide information about you to practitioners when you request, complete information or respond to any inquiry (including through posting mechanisms, including forms, we provide).
Purchases and Subscriptions
Users are required to pay fees as then-required by the App.
The App will provide mechanisms for direct payment to practitioners and/or to us. You authorize Medmo to initiate payment with our payment processors.
Fees are subject to the cancellation and refund policies. Except as set forth therein, they are non-refundable.
Payments are in two (2) parts: (i) the practitioner’s price for your booked service (Service Charge), and (ii) our fee for your use of this App (Convenience Charge).
The manner of determining fees due to us and to practitioners as described below, respectively, are at all times subject to change by us, with such updated fees being further reflected in the subsequent service agreement generated through your use of the App.
The practitioner service pricing may further be subject to an expiration date, which will be reflected in the agreement.
IF YOU ARE LOCKING IN A PRIVATE PAY PRICE RATE FOR THE SERVICE, YOU REPRESENT, WARRANT AND COVENANT THAT YOU WILL NOT SUBMIT ANY BILLS OR CLAIMS FOR PAYMENT OR REIMBURSEMENT TO ANY PRIVATE OR GOVERNMENTAL PAYOR OR CARRIER FOR THE SERVICE RENDERED THROUGH THE USE OF OUR APP.
We make no assurance as to whether or not the agreed upon pricing for the service (including as combined with our own charge to you) is the best possible price or is competitive or fair at the time of the booking of or rendering of the service, and you are advised that you may possibly pay less (taking into account any co-payment, deductible and/or co-insurance obligation, as applicable) if you sought such service through your own insurance coverage or other payor program or plan (including governmental).
You will use our App to find and book the desired service. Practitioners will review your information and the accepting healthcare provider will book you for the service. The service agreement will then be dynamically generated for your records.
By accepting a booking, the practitioner agrees to provide the selected service for such total private pay payment price (the “Service Charge”), as payment in full. The Service Charge includes the total practitioner rate for the listed service and is inclusive of all reasonably anticipated costs incurred by the provider in rendering such service. It is also currently inclusive of one (1) copy of your test result/image. However, if you want more than one copy, you may be separately charged by the provider for such additional copies.
You further agree to pay us for our technological facilitation using the App (the “Convenience Charge”), which is at all times subject to change for subsequent bookings.
You may contact us at [email protected] with respect to any dispute of our own charges.
We use third-party payment processors. You agree to pay any fees associated with such payment processing. We do not guarantee any particular form or manner of payment will be available to make a payment.
You are charged for the full balance of the Convenience Charge at the moment the provider accepts your booking (subject to the refund and cancellation policy then in effect). You will pay the practitioner the Service charge directly at the time of service, before the service is completed.
Third-Party Payment Processors
Medmo uses third-party payment processors for electronic commerce. Our payment processors and the payment methods they accept may change without notice. Our payment processors accept payments through methods detailed on the applicable payment screen, which may include various credit card payment methods. By using such third-party payment processors, you agree to their terms and conditions of use. Such third parties may charge fees to process payments. We may pay certain of such fees at our sole discretion. Medmo disclaims all liability with regards to any fees or problems you have with third-party payment processors including, without limitation, online merchant services.
Availability of Certain Forms of Payment
Medmo makes no representations or warranties about the continued availability of any particular form of payment method made available for use with the App.
You are responsible for any taxes or fees. All transactions are in U.S. dollars.
Taxes and Fees
You are responsible for determining and paying the appropriate government taxes, fees, and charges resulting from a transaction occurring via the App. We are not responsible for collecting, reporting, paying, or remitting to you any such taxes, fees, or charges.
Third Party Fees
All third party fees (such as data usage fees charged by your internet or mobile provider) and compliance with any applicable third party terms (such as your internet App provider’s terms of services) are your sole responsibility.
All transactions through the App are in U.S. dollars.
No part of the App is directed to persons under the age of 17. IF YOU ARE UNDER 17 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS The App AT ANY TIME OR IN ANY MANNER.
You are responsible for your log-in credentials and for keeping your information accurate and private.
You are responsible for any activity resulting from the use of your log-in credentials on the App.
You represent and warrant that the information you provide to Medmo and practitioners upon registering with and usage of the App and at all other times will be true, accurate, current, and complete.
Your Log-In Credentials
To use the App, you may have log-in information, including a username and password. Your account is personal to you, and you may not share your account information with, or allow access to your account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the App and to preserve the confidentiality of your username and password, and safeguard any device that you use to access the App. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY UNAUTHORIZED ACCESS OR USE OF YOUR LOG-IN CREDENTIALS OR ACCOUNT.
You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third party, you agree to immediately notify Medmo by e-mail at [email protected]. You will be solely responsible for the losses incurred by Medmo and others due to any unauthorized use or access of your account.
Medmo may communicate with you by email, telephone (texting or calls), push notifications, or posting notices on the App.
You agree to receive email, telephone calls, text messages, and push notifications from us at the contact information you provided to us and using the App on your computer and as installed on your mobile device for App-related purposes (e.g., without limitation, notifying you about services, information on new products or features). If you call us by telephone, we may record the telephone call for quality and training purposes.
By providing us with your mobile telephone number, you consent to receive text messages at that number as requested for account verification and other administrative purposes. While we do not charge a fee for text messages, your carrier may charge standard messaging, data, and other fees. You are responsible for these charges. We may send and receive text messages through cellular telephone operators or other networks, and the level of reliability may vary. We are not responsible for the timeliness or final delivery of the message, as this is out of our control and is the responsibility of the cellular telephone operator or other networks.
By using the App or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the App. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the App or sending an email or text to you. You may have a legal right to receive this notice in writing. To receive written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to us at [email protected].
Medmo’s Content Ownership and Use
Medmo owns or has rights to all of the content and software we make available through the App, but you may use it as you use the App. You may not use our logo, taglines or name without our written permission.
The contents of the App include: designs, text, graphics, images, video, information, logos, button icons, software, programming, source/computer code, templates, layouts, audio files, and other Medmo content regardless of form (i.e., whether video, paper, electronic or otherwise), whether tangible or intangible, or whether existing now or in the future (collectively, “Medmo Content”). All Medmo Content and the compilation (meaning the collection, arrangement, layout and assembly) of all Medmo Content are the property of Medmo or its licensors and are protected under copyright, trademark, and other laws.
License to You
“Medmo,” the Medmo logo, and other Medmo logos and product and App names and tag lines are or may be trademarks of Medmo (the “Medmo Marks”). Without our prior written permission, and except as solely enabled by any link or code as provided by us, you agree not to display, publish or use the Medmo Marks in any manner.
Suggestions and Submissions
We appreciate your comments, but if you send us creative ideas, we can use them without compensating you, and you will have no rights to any improvements or developments we create.
We appreciate hearing from our users and welcome your comments regarding the App. Please be advised, however, that if you send us creative ideas, suggestions, inventions, or materials (“creative ideas”), we shall:
- own, exclusively, all now known or later discovered rights arising or derived from the creative ideas;
- not be subject to any obligation of confidentiality and shall not be liable for any use or disclosure of any creative ideas; and
- be entitled to unrestricted use of the creative ideas for any purpose whatsoever, commercial or otherwise, without compensation or other consideration to you or participation by you or any other person or entity. We may own and exploit same in any manner, and you waive all rights therein.
Disclaimers, Limitations, and Prohibitions
You are responsible for your actions when using and relying on the App or content, consultation and services available on and through the App.
Do not engage in activities using the App that are harmful or illegal.
You agree to use the App only for its intended purpose and in an authorized manner. You must use the App in compliance with all privacy, data protection, intellectual property, and other applicable laws and regulations. Without limitation, the following uses of the App are prohibited. You may not:
- attempt to interfere with, harm, reverse engineer, decompile, disable, steal from, or gain unauthorized access to the App, user accounts, or the technology and equipment supporting the App;
- frame or link to the App without permission;
- use data mining, robots, or other data gathering devices on or through the App;
- post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity; pose as a licensed practitioner while using the App when you are not a licensed practitioner;
- disclose personal information about another person without his/her consent;
- harass or abuse others, or post objectionable material;
- use or access the App if you are (or are employed or engaged by) a competitor of Medmo, except with our prior written consent, which we may withhold in our sole discretion and without explanation;
- use or access the App for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes;
- use the App in an illegal way or to commit an illegal act in relation to the App or that otherwise results in fines, penalties, and other liability to Medmo or others; or
- access the App from a jurisdiction where it is illegal or unauthorized.
If you do not act acceptably, we may prohibit your use of the App.
Medmo Not Liable
We are not liable for the actions of users when they use the App or for professional services, advice and outcomes resulting from your consultation with third party practitioners. We may also change the App at any time and are not liable for how this may affect you. We do not guarantee the quality or accuracy of any content you view or receive using the App. You assume all risk associated with the App, including services rendered by third party licensee practitioners. We make no promises and disclaim all warranty of specific results from the use of the App.
Medmo will not be performing any claims adjustment services or auditing the performance of services. Medmo will not be handling any disputes between the patient and the healthcare provider, whether regarding payment, the provision of the service or otherwise. You and the provider are solely responsible for ensuring/seeking/settling as between yourselves any issues and disputes including those relating to the provision of a service and quality of care.
Changes to the App
We may change, suspend, or discontinue any aspect of the App at any time, including hours of operation or availability of the App or any feature, without notice or liability.
User Disputes with Practitioners
We are not responsible for any disputes or disagreements between you and any third party you interact with using the App, including practitioners providing consultation and services hereunder. Medmo will not be performing any claims adjustment services, auditing the performance of healthcare services (or the appropriateness or correctness of any charges from healthcare providers/suppliers if ever applicable), or handling any disputes among such providers/suppliers and users. You assume all risk associated with dealing with such practitioners and other third parties. You agree to resolve disputes directly with the other party. You waive and release Medmo from all claims, demands, and damages in disputes among users of the App and with such practitioners. You also agree not to involve us in such disputes. All fees for our own technological facilitation, software and other services are subject to a refund only in accordance with our cancellation and refund policy. Use caution and common sense when using the App.
We make no representations about accuracy, reliability, completeness, or timeliness of any content of the App. Similarly, we make no representations about accuracy, reliability, completeness, or timeliness of any data from a third party or the quality or nature of third party products or services obtained through the App. We further make no representations or warranties about maintaining the integrity of data, content and information you post via the App. Use the App at your own risk.
Third-Party Websites and Applications
The App may include links to third party websites and applications. You are responsible for evaluating whether you want to access or use them. We are not responsible for and do not endorse any features, content, advertising, products, services or other materials on other websites or applications. You assume all risk and we disclaim all liability arising from your use of them.
The App may allow you to use third-party content and functionality. You use such content or functionality subject to such third parties’ terms and conditions.
Disclaimer of Warranties
You use the App at your own risk. We make no warranties or guarantees.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF THE APP AND ANY SERVICES OR PRODUCTS OR OTHER ITEMS AND INFORMATION MADE AVAILABLE ON OR THROUGH THE APP INCLUDING HEALTHCARE SERVICES AND SUPPLIES IS AT YOUR SOLE RISK, AND THE App AND ANY SUCH SERVICES, PRODUCTS, ITEMS AND INFORMATION AVAILABLE ON OR THROUGH THE APP ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS, SERVICES, INFORMATION OR ITEMS OFFERED BY THE RELEASED PARTIES OR THIRD PARTIES ON OR THROUGH THE APP, IMPLIED OR EXPRESS, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THE RELEASED PARTIES MAKE NO WARRANTY THAT (i) THE APP OR ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER ITEMS MADE AVAILABLE ON OR THROUGH THE APP WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR WILL HAVE ANY SPECIFIC RESULTS, (ii) THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE (INCLUDING AS TO ANY RISK OF CORRUPTION OR DELETION OF ANY DATA OR INFORMATION YOU PROVIDE USING THE APP), (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE APP WILL BE ACCURATE OR RELIABLE, AND (iv) ANY ERRORS IN THE APP OR DATA/INFORMATION (INCLUDING THAT PROVIDED BY YOU) WILL BE CORRECTED; AND (C) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE APP IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.
Released Parties Defined
“Released Parties” include Medmo and its affiliates (including, without limitation, parents and subsidiaries) and their respective owners, officers, directors, managers, employees, agents, partners, licensors, licensees and successors.
We are not liable for anything that happens to you involving the App including arising from healthcare services and consultation rendered by third party licensee practitioners. If you use the App in a way that causes us to be included in litigation, you agree to pay all legal fees and costs for Released Parties, including those incurred in the proceeding, leading up to the proceeding and for collection on any judgment.
YOU SPECIFICALLY ACKNOWLEDGE THAT MEDMO SHALL NOT BE LIABLE FOR ACTS, OMISSIONS OR CONDUCT OF ANY THIRD PARTY INCLUDING PRACTITIONERS PROVIDING TESTING AND CONSULTATION AND THAT THE RISK OF HARM, INJURY, OR DEATH OR OTHER DAMAGE FROM SERVICES RENDERED BY ANY THIRD PARTY (EVEN IF BOOKED, MARKETED OR LINKED TO OR FACILITATED VIA OUR APP) IS SOLELY YOUR OWN.
THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF OUR APP OR ANY HEALTHCARE PRACTITIONER, AND THE RELEASED PARTIES ARE NOT LIABLE FOR ANY LOSS, CLAIM, INJURY, DEATH OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE APP. BY USING THE APP YOU THEREBY RELEASE THE RELEASED PARTIES FROM ANY LIABILITY RELATED TO ANY USE OF OUR APP OR THE CONDUCT, MALPRACTICE OR MISCONDUCT OF A USER OR PRACTITIONER.
TO THE FULLEST EXTENT POSSIBLE BY LAW, THE RELEASED PARTIES’ COLLECTIVE MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE App OR YOUR USE OF CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED $100. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
WITHOUT LIMITATION OF THE FOREGOING AND EXCEPT AS PROHIBITED BY LAW, IN NO EVENT WILL THE RELEASED PARTIES BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE APP AND COMMUNICATIONS THROUGH OR VIA THE APP, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, PROPERTY DAMAGE, OR ANY OTHER DAMAGES RESULTING FROM COMMUNICATIONS OR MEETINGS WITH OTHER USERS OF THIS APP OR PERSONS YOU MEET THROUGH THE APP INCLUDING PRACTITIONERS. YOU ASSUME SOLE RISK OF SAME. YOU WILL TAKE REASONABLE PRECAUTIONS IN ALL INTERACTIONS WITH OTHER USERS OF THE APP. YOU ASSUME ALL RISK WHEN ENGAGING THE SERVICES OF ANY OTHER USER AND PRACTITIONERS AND IN CONNECTION WITH USING THE APP, INCLUDING BUT NOT LIMITED TO ANY RISKS ASSOCIATED WITH PRACTITIONER SERVICES AND CONDUCT. YOU WILL NOT HOLD THE RELEASED PARTIES LIABLE FOR ANY SERVICES, PRODUCTS, INFORMATION OR OTHER ITEMS DELIVERED WHICH ORIGINATED THROUGH OR VIA THE APP AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ANY LIABILITY WHATSOEVER FOR ANY DAMAGE, SUITS, CLAIMS, OR CONTROVERSIES THAT ARISE OR ARE RELATED IN ANY WAY TO THE APP, THE INFORMATION PROVIDED THROUGH THE APP AND THE ITEMS/SERVICES/CONTENT/FUNCTIONALITY PROVIDED BY OR TO ANY USER OF THE APP.
MEDMO DOES NOT MAKE ANY GUARANTEES AS TO INSURANCE POLICIES HELD BY PRACTITIONERS.
Please read this carefully. It affects user’s rights. You and Medmo and each of our legal representatives, heirs, estates, successors, and permitted assigns agree to arbitration (except for matters that may be taken to small claims court), as the exclusive form of dispute resolution except as provided for below, for all disputes and claims arising out of or relating to this agreement. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Please visit www.adr.org for more information about arbitration. No arbitration is required for equitable relief sought by us.
A party seeking arbitration must first send to the other, by certified mail, a written notice of intent to arbitrate (a “notice”), or, in the absence of a mailing address provided by user, to user via any other method available to user, including via email and text message. The notice to Medmo should be addressed to [email protected] with a copy to [email protected], Attn: Chief Executive Officer. The notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (the “demand”). If the claim is not resolved within 30 days after the notice is received, then user or Medmo may commence an arbitration proceeding as set forth below or file a claim in small claims court. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with its commercial arbitration rules and the supplementary procedures for consumer related disputes (the “rules”), as modified by this agreement. The rules and AAA forms are available at www.adr.org.
The arbitration will be in English. A single independent and impartial arbitrator with his or her primary place of business in New York County, New York will be appointed pursuant to the rules, as modified herein. The following rules will apply: (a) the arbitration will be conducted by telephone, online, or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration; (b) the arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
No Class Actions
User may bring claims (including actions in equity) against the other only in their individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Further, the arbitrator may not consolidate proceedings brought by user with more than one person’s or entity’s claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific provision is found to be unenforceable, then this entire mandatory arbitration section will be null and void at Medmo’ option.
Decision of the Arbitrator
The foregoing provisions of this Dispute Resolution section do not apply to any claim in which Medmo seeks equitable relief of any kind, which are cumulative and not exclusive of other rights and remedies at law and in equity and which will not require the posting of bond, and notwithstanding anything herein to the contrary whatsoever, Medmo may seek equitable relief and associated remedies at law in any jurisdiction and venue in which such relief is desired.
Notwithstanding any other rights a party may have under law or equity, any cause of action a user may have arising out of or related to this agreement must commence within one (1) year after the cause of action accrues. Otherwise, the cause of action is permanently barred.
Improperly Filed Claims
All claims user brings against Medmo must be resolved in accordance with this section. All claims filed or brought contrary to this section will be considered improperly filed. Should user file a claim contrary to this section, Medmo may recover attorneys’ fees and costs up to $5,000, provided that Medmo has notified user in writing of the improperly filed claim, and user has failed to promptly withdraw the claim.
If the arbitration provisions of this section or the entirety of this section (excluding this paragraph) is found to be unenforceable, then, at Medmo’ sole option, the entirety of this section will be null and void (excluding this paragraph) and, in which case, the exclusive jurisdiction and venue of New York County in the State of New York will govern any action arising out of or related to this agreement other than equitable action and associated remedies at law sought by Medmo. Any other provisions of this agreement which are invalid in their entirety are severable.
Governing Law; Choice of Forum
This website and its contents are intended to comply with the laws and regulations of the United States. Although the information on this website is accessible to users outside of the United States, the information on the website pertaining to Medmo information, services and products or other products is intended for use only by residents of the United States. Other countries may have laws, rules and regulatory requirements that differ from those in the United States. Medmo makes no representation that materials on its website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws. Medmo reserves the right to limit provision of our products or services to any person, entity, geographic region or jurisdiction and/or to limit the quantities of any products or services we provide. Any offer for any product or service made on this website is void where prohibited.
Effective Date: January 10th, 2018
Last Updated Date: November 3rd, 2019